Delivery & Returns


Delivery time:


Your order will be delivered Next Working Day for any orders placed before 17:15 - subject to stock availability.
 

Delivery charge:


A standard Next Working Day delivery charge is £4.99 (ex. VAT) and is applicable for orders placed within mainland UK. Please contact us on 0161 796 0555 for details of delivery outside mainland UK. Charges apply to the order, not the number of products ordered i.e. if multiple products are purchased the charge remains at just £4.99.
 

Free UK Delivery:


Free Next Working Day UK delivery applies to orders over £115 ex. VAT. 


UPS & DPD Couriers are our main parcel couriers, they will deliver up to 5.30pm on delivery day. All parcels require a signature before the courier will release the goods. If there is no one to sign for the goods the courier will leave a delivery card, in which you can then arrange a convenient delivery time.
 

Please email to [email protected] if you have any questions regarding delivery time and policy.
 

Returns:


We believe that you will be delighted with your order but there may be occasions where you feel it necessary to return an item. These terms do not affect your statutory rights.
 

If you are unhappy with the goods in any way, you can return them within 14 days of delivery date. All goods must be returned complete with their original packaging, documentation and manuals for a refund (in its original, unopened condition). We do not refund postage & packing. Please contact us by telephone on 0161 796 0555 or email at [email protected] to inform us of your wish to return the goods and obtain a returns number. Goods are not sold on a trial basis.
 


If you return an item to us which is faulty, which you did not order or for any other reason, please contact our customer services department by telephone on 0161 796 0555 or email us at [email protected] to inform us and we will arrange a refund or a replacement depending on the situation. In the event of you returning goods to us we please email [email protected] to request a returns number.
 

We will work with you and the manufacturer whose warranty is in place to achieve a satisfactory solution to any technical issue you may have for a period of 12 months after purchase.
 


Please note any charges made for pre-programming services is non refundable once the service has been provided.
 

The money you have paid us for the product will be refunded within 30 days of your cancellation, after deducting any charge we make where we have had to recover the product from you.
 

Re-stocking Fees may apply
 

Non-delivery:


If we have given you a despatch date for the product you ordered and you have not received it within 10 days of this date, please notify us immediately, so that we can investigate the reasons for the non-delivery.
 

Your statutory rights remain unaffected.
 

12 Months Guarantee:


All our products have a minimum 12-MONTH full guarantee from date of purchase.
 

We will work with you and the manufacturer whose warranty is in place to achieve a satisfactory solution to any technical issue you may have for a period of 12 months after purchase.
 

All the products we supply are brand new.
 

  • You must notify us within 48 hours if goods have been damaged or damaged in transit.
  • The guarantee does not cover wear & tear, accidental or wilful damage.


In the unlikely event of a fault occurring within the guarantee period contact us or call 0161 796 0555 (calls charged at local rate) lines open 9.00am - 5.00pm Mon -Fri
 

  • A copy of the purchase invoice (receipt) must accompany any returned product.
  • Please ensure all returned goods are adequately insured (to the value of the goods).
  • Goods must be well packaged and proof of postage obtained, as we cannot be held responsible for loss or damaged to goods in transit being sent to us by a third party.


Your statutory rights are not affected
 

Complaints


Our on-line sales team aim to provide a high level of customer satisfaction both with our products and the service we offer.
 

If you feel we have failed to meet these criteria in any shape or form, we would welcome your thoughts regarding improvements.
 

We always welcome constructive criticism by post, telephone or fax. We will endeavour to respond to any complaints within 2 days.
 

A2B Office Technology Ltd
PO Box 444
Bury
BL8 9AP 
t 0161 796 0555
f 0161 796 0888
e [email protected]

Copyright © 2017 A2B Office Supplies | Registered in England & Wales

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